Hotel Riviera Caribe Maya

Great location, easy to get around. Staff was very helpful and helped us organize our daily trips from hotel several months in advance. Big kudos goes to receptionist Giada who not only helped with booking all the daily trips, informing me about the prices in advance etc, but also made sure we are on schedule with each trip knowing what to do. All in all it was a great and relaxing stay.

Breakfast was always the same but delicious and enough for us. Eggs (you can choose from 5 types), juice and coffee. The restaurant is right next to the pool, easily accessable. Air conditioning stopped working on the first day but such happens, we got a new room immediately. The hotel is located just one street away from the famous long walking street in PDC but already far enough not to hear the noise. The hotel does not have its own parking lot but we could always park the car just next to the hotel, on the road. It is 10 peso per hour, and you need to pay from 10am till 10pm. The pool is nice but in shadow during the whole day, therefore the water is very cold.

King room setup was perfect for our 3 adults and 2 small children. Plenty of space to spread out and a little sitting area in the room too as well as nice sized balcony. Giada was also excellent at helping us find options for tours, transportation, and activities. She was very patient in answering all our questions and asking around for the best pricing.

The staff members - Giada, Margarita, Mirsa and many others went out of their way to make me welcome and comfortable. I will remember them fondly. The location of the hotel, close to Fifth Avenue but far enough away not to have the noise, and close to the beach makes it unique.

I liked the location, and the staff was very personable and helpful! I was always greeted by whoever was at the reception desk. Giada, in particular, was extremely helpful and explained the check in process very thoroughly. The room was large and it had a balcony. The A/C was cold and worked without problem.